For India Monday, 6 October 2025 | 6:28 PM IST

Grievance Guidelines

Understand what types of grievances can be submitted through Setu Portal

Know what issues we can help with

Eligible Grievances

Setu Portal accepts grievances related to public services and infrastructure. Below are the categories of issues you can report:

Water Supply (coming soon)

  • Irregular water supply
  • Poor water quality
  • Water leakage issues
  • Non-functional water connections

Electricity

  • Street light issues
  • Electrical hazards
  • Problem in electric pole

Roads & Transport

  • Potholes
  • Road damage
  • Road safety concerns

Sanitation

  • Garbage collection issues
  • Drainage problems
  • Public toilet maintenance

Public Safety (coming soon)

  • Street crime concerns
  • Traffic violations
  • Building safety issues
  • Emergency service access

Healthcare (coming soon)

  • Government hospital services
  • Public health concerns
  • Medical facility issues
  • Vaccination camp problems

What We Cannot Address

While Setu aims to help with many public service issues, there are certain types of grievances that cannot be processed through this platform:

Non-Eligible Grievances

  • Private disputes between individuals
  • Commercial or business-related complaints
  • Matters sub-judice (already in court)
  • Policy decisions or legislation
  • Service matters of government employees
  • Complaints requiring extensive investigation
  • Anonymous complaints without verifiable details

Alternative Channels

For issues that cannot be addressed through Setu, consider these alternatives:

  • Legal Matters: Contact appropriate courts or legal aid services
  • Policy Feedback: Use MyGov.in for policy suggestions
  • Employee Grievances: Approach respective department grievance cells
  • Emergency Situations: Dial 100 for police, 101 for fire, 102 for ambulance

Best Practices

Verify Eligibility

Ensure your grievance falls under eligible categories before submission.

Provide Complete Information

Include all relevant details and supporting documents for faster resolution.

One Issue Per Submission

Submit separate grievances for different issues to ensure proper tracking.

Follow Up Appropriately

Use your grievance ID to check status rather than submitting duplicate complaints.

Ready to Submit Your Grievance?

Now that you understand what types of grievances can be submitted, help us serve you better by ensuring your issue falls within our scope.

Submit a Grievance Learn How to Submit