Privacy Policy

1. Introduction

The SETU Grievance Redressal Portal is a college minor project developed for educational and academic purposes only.

This portal is not affiliated with the Government of India or any government department.

This Privacy Policy explains how we collect, use, store, and protect user information when you interact with the Portal.

By using this Portal, you consent to the practices described in this policy. If you do not agree, please discontinue use.

2. Information We Collect

2.1 Personal Information

When you create an account or submit a grievance, we may collect:

• Full name
• Email address
• Phone number
• Residential address
• Uploaded documents or photos
• Any details voluntarily submitted in the grievance form

We do NOT collect any government-issued identification numbers, as this is an academic project.

2.2 Grievance Information

We collect information related to grievances, such as:

• Grievance description
• Category/type of issue
• Location details (if provided)
• Attached documents or evidence
• Communication history

2.3 Technical Information

Automatically collected technical information may include:

• IP address
• Browser type
• Device type
• Pages visited
• Date/time of access

This data is used only for debugging, analytics, and performance improvement.

3. How We Use Your Information

We use your information for:

• Creating and managing user accounts
• Recording and processing grievance submissions
• Improving the Portal's functionality
• Providing updates or notifications related to your grievance
• Academic evaluation and project demonstration
• Ensuring security and preventing misuse
• Generating anonymized project statistics

No information is used for commercial or governmental purposes.

4. Information Sharing and Disclosure

We may share your information only under the following conditions:

• Academic Purpose: With faculty evaluators or project mentors for review.
• Service Providers: With trusted hosting or technical service providers (e.g., hosting platforms).
• Legal Requirement: If required by applicable laws or college administration.
• Internal Project Use: Team members involved in development and testing.

We do NOT:

• Sell your personal data
• Rent or trade your data
• Share with any government department

5. Data Security

We use reasonable security measures including:

• SSL/HTTPS encryption
• Secured server environment
• Restricted administrative access
• Regular code and security checks

However, no online platform can guarantee 100% security.

This project is for educational use; users submit data at their own risk.

6. Data Retention

We retain your information:

• As long as your account remains active
• Until the project evaluation is completed
• A maximum of 12 months after project submission

After this period, data will be securely deleted or anonymized.

7. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your account and grievance data
• Withdrawal of consent for data processing

You can make these requests through the contact email provided below.

8. Cookies and Tracking Technologies

We may use:

• Essential cookies (for login/session)
• Analytics cookies (for usage statistics)

You can disable cookies through your browser, but some features may stop working.

9. Third-Party Services

This portal may link to or use third-party tools (such as hosting, analytics, or map services).

We are not responsible for the privacy policies of these services.

Users should review their privacy terms independently.

10. Children's Privacy

This Portal is intended for users 18 years and older.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Project Team
SETU Grievance Redressal Portal
College Minor Project
Email: privacy@setu.edu.in
Note: This is an academic project, not affiliated with any government entity.