Terms of Service

1. Acceptance of Terms

By accessing or using the Setu Citizen Grievance Redressal Portal ("the Portal"), you agree to comply with these Terms of Service and all applicable laws. If you do not agree with any part of the Terms, you must not use the Portal.

All content available on this Portal is protected by applicable copyright and trademark laws.

2. Service Description

The Setu Portal (created as part of an academic minor project) is designed to simulate a citizen grievance redressal system. It allows users to:

• Register and submit grievances
• Track submitted grievances
• Receive updates on grievance status
• Access information related to public services (for demonstration purposes)

This system is a project prototype and does not represent the actual Government of India Setu platform.

3. Eligibility

To use this Portal, you must:

• Be at least 18 years old
• Provide a valid email address and mobile number
• Provide accurate and complete information
• Use the Portal for educational and demonstration purposes only

Government officials accessing this prototype must be authorized for academic review only.

4. Registration and Account Security

When registering, you agree to:

• Provide accurate and updated information
• Maintain confidentiality of your password
• Immediately notify us of any unauthorized account access
• Accept responsibility for all actions performed under your account

5. User Responsibilities

By using the Portal, you agree not to:

• Submit false, misleading, or inappropriate grievances
• Use the Portal for harassment or unlawful activities
• Impersonate anyone
• Attempt to hack, disrupt, or misuse the system
• Upload harmful files or code

Violation of these rules may result in account suspension or removal.

6. Grievance Submission and Resolution Process

6.1 Grievance Submission

When submitting a grievance, you must:

• Provide true and complete details
• Choose the correct category and department
• Upload relevant documents (if required)

6.2 Grievance Resolution

As this is a student project prototype:

• No real government departments are involved
• No guarantee of grievance resolution is provided
• Response timelines are simulated for demonstration only

7. Intellectual Property

All content, design, and features of this Portal (created as part of the minor project) are protected. Users may not copy, redistribute, or modify any part of the Portal without permission.

8. Privacy

User information is collected solely for demonstration purposes. Please review our Privacy Policy for details on how data is stored and used within the academic context.

9. Limitation of Liability

This Portal is an academic prototype. We are not liable for:

• Any loss resulting from the use or inability to use the Portal
• Unauthorized access or data alteration
• Errors or interruptions in service
• Any decisions made based on the simulated outputs

10. Termination

We may suspend or terminate accounts at our discretion if Terms are violated. Users may stop using the Portal at any time to terminate their participation.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of courts in New Delhi, India.

12. Changes to Terms

We may update these Terms at any time. Continued use of the Portal after changes indicates your acceptance of the updated Terms.